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Dolby Dimension FAQ

Purchasing Dimension

What is the 30-day in-home trial?

Try Dolby Dimension at home for 30 days. If you are unsatisfied for any reason with your Dolby Dimension purchase, you have 30 days from the date of purchase to notify Dolby, and request a refund of the purchase price. Read the full details here.

When will my order ship?

Orders are processed Monday through Friday. Orders received before 12:29 p.m. PT will be processed that day: orders received after 12:29 p.m. PT will be processed on the next business day. Read full shipping info here.

How much does shipping cost?

Dolby offers free ground shipping within the US. Most shipments are delivered in five to six days from the order date. 

You can also choose to upgrade to 2 Day Air or Overnight Shipping.

Using Dimension

What is Dolby LifeMix and how does it work?

Dolby LifeMix is a revolutionary new technology that lets you control how much you hear of your surroundings, from a perfect blend of your entertainment and life around you (Transparency) to shutting out the world (Active Noise Cancellation).

What is One-Touch Switching and how does it work?

Moving from room to room and device to device should be simple so you can focus on your show instead of on menus and settings. With Dolby Dimension, a single button press connects you straight to your device. Dolby Dimension features three Source Buttons that can be easily paired with three different devices. 

How much battery life does Dolby Dimension have?

Up to 10 hours with LifeMix and Virtualization

Up to 15 hours with low power mode

QUICK CHARGE: Get 2 hours of playback with a 15- to 20-minute charge. The battery will be charged enough to watch a typical feature-length film.

FULL CHARGE: Approximately 2 hours.

How do I pair Dolby Dimension to my TV?

From your TV’s Settings menu, go to Home > Settings > Sound and check to see if the model supports Bluetooth devices. If yes, your Dolby Dimension should show up in the pairing menu. NOTE: Only one Dolby Dimension can be connected to the TV at a time.

What if my TV doesn't support Bluetooth?

Many DMAs (Digital Media Assistants) such as Amazon Fire TV and Apple TV are Bluetooth enabled and can pair with Dolby Dimension.

You can also pair Dolby Dimension to third-party Bluetooth adapters, which are widely available for purchase. Recommended adapters for Dolby Dimension include:

Avantree Oasis Plus

Avantree Oasis

Does Dolby Dimension include Dolby Atmos?

When a source device is capable of Dolby Atmos for headphones the consumer will enjoy a binauralized Dolby Atmos experience. If the source device does not have such capability, Dolby Dimension will upmix from stereo to deliver a 5.1.2 virtualized upmix. Dolby Dimension uses an algorithm trained with Machine Learning to dynamically detect when a source device is decoding and rendering Dolby Atmos content, and automatically adapts its processing to ensure the best overall experience.

Dolby Bluetooth Adapter for TV FAQ

Purchasing Bluetooth Adapter for TV

What is the 30-day in-home trial?

Try Dolby Bluetooth Adapter for TV at home for 30 days. If you are unsatisfied for any reason with your purchase, you have 30 days from the date of purchase to notify Dolby, and request a refund of the purchase price. Read the full details here.

How much does shipping cost?

Dolby offers free ground shipping within the US. Most shipments are delivered in five to six days from the order date. 

You can also choose to upgrade to 2 Day Air or Overnight Shipping.

Using Bluetooth Adapter for TV

Can I watch with two headphones at the same time?

Yes, the Dolby Bluetooth Adapter for TV will allow two headphones to connect and watch simultaneously. Simply pair and connect to both source buttons on the Bluetooth Adapter for TV, both source lights should be illuminated, and audio should play out of both headphones.

Does this work with my PS4/Xbox?

Yes, you can use Dolby Bluetooth Adapter for TV with your PS4™ and/or Xbox®. You can connect either through the Optical out of your console or the TV to which the console is connected. Make sure the optical out is enabled on whichever device is used.

Downloads & Apps

Quick Start Guide

Everything you need to know about setting up your Dolby Dimension.

Dolby Dimension App

Download for even more control of your entertainment experience.

Get Support

Create support ticket

CLICK HERE to open a support ticket for quick assistance.

Call support

Talk to an expert +1 (866) 994 1446
M–F 6:00 A.M. - 6:00 P.M. PT
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